Shipping policy

Shipping Policy

Last updated: August 24, 2026

Thank you for shopping with Nuvor. This Shipping Policy explains our order processing times, estimated delivery times, tracking procedures, and what to do if there is an issue with your shipment.

By placing an order with Nuvor, you agree to the shipping terms described below.

1. Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Business days are Monday through Friday and exclude applicable holidays.

Processing time is separate from shipping/transit time. The delivery estimates shown below begin after your order has been processed and shipped.

During holidays, promotional periods, or unusually high order volumes, processing may take longer than usual.

2. Shipping Options & Estimated Delivery Times

Nuvor offers the following shipping options where available:

  • Standard Shipping: 8–12 business days
  • Expedited Shipping: 5–8 business days
  • Express Shipping: 3–5 business days

These estimates represent transit time after order processing.

For example, an Express order may require 1–3 business days of processing plus an estimated 3–5 business days in transit.

Available shipping methods, rates, and estimated delivery information will be displayed at checkout when applicable.

Shipping and delivery dates are estimates and are not guaranteed unless Nuvor expressly states otherwise.

3. Shipping Destinations

Shipping options and delivery estimates may vary depending on the destination, product, fulfillment location, and carrier.

For international orders, delivery may take longer due to customs processing, local carrier operations, or other circumstances outside Nuvor’s control.

If a particular shipping method is unavailable for your destination, it will not be offered at checkout.

4. Shipping Rates

Applicable shipping charges are displayed at checkout before you complete your purchase.

The shipping rate may depend on your order, destination, and selected shipping method.

Any free-shipping promotion is subject to the terms displayed with that specific offer.

5. Order Tracking

When tracking is available for your shipment, you will receive tracking information using the contact information associated with your order.

Please allow up to 1–3 business days after shipment for carrier tracking information to begin updating.

Carrier tracking systems are managed by the carrier, and occasional delays in tracking updates do not necessarily mean that your package has stopped moving.

6. Orders Arriving in Multiple Packages

Nuvor works with different fulfillment partners and locations. If your order contains multiple products, those products may be fulfilled separately.

As a result:

  • Your order may arrive in more than one package.
  • Packages from the same order may arrive on different days.
  • You may receive separate tracking information for different packages.

You will not be charged additional shipping fees solely because Nuvor fulfills an order in multiple packages.

7. Shipping Delays

Although we aim to meet the estimated delivery windows above, delays can occasionally occur.

Potential causes include carrier disruptions, severe weather, customs processing, holidays, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.

If your shipment is delayed, please review your tracking information first. If the shipment appears significantly delayed or tracking has not updated for an extended period, contact Nuvor Customer Support with your order number.

We will review the available shipment information and assist with the appropriate next steps.

8. Lost Packages

If tracking indicates that a package may have been lost in transit, contact Nuvor Customer Support.

We may first ask the shipping carrier or fulfillment partner to investigate the shipment.

If the carrier or fulfillment partner confirms that an eligible shipment was lost before delivery, Nuvor will review the order and, where appropriate, provide a replacement or refund in accordance with our applicable policies and legal obligations.

Please do not file multiple claims for the same shipment while an investigation is underway.

9. Packages Marked as Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location, including entrances, porches, mailrooms, parcel lockers, and other secure locations.
  3. Check with household members, neighbors, building staff, or anyone who may have accepted the package.
  4. Allow a reasonable amount of time, as some carriers may mark packages as delivered shortly before completing physical delivery.
  5. Contact the carrier if the package still cannot be located.
  6. Contact Nuvor Customer Support if you need additional assistance.

Nuvor will make reasonable efforts to assist with eligible delivery issues. A package marked as delivered by the carrier may require a carrier investigation before Nuvor can determine what resolution, if any, is available.

Nothing in this policy limits rights you may have under applicable consumer-protection law.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error, contact Nuvor Customer Support as soon as possible.

We will attempt to update the address if the order has not yet entered fulfillment, but address changes cannot be guaranteed once processing or shipment has begun.

If an order cannot be delivered because of an incorrect or incomplete address supplied at checkout, the package may be returned to the sender or fulfillment location.

If a package is returned, contact Nuvor Customer Support. Any replacement, reshipment, refund, or additional shipping charge will be determined based on the circumstances of the order and Nuvor’s applicable refund/return terms.

11. Order Changes & Cancellations

If you need to change or cancel an order, contact Nuvor Customer Support as soon as possible after placing it.

We will attempt to accommodate your request if fulfillment has not begun.

Once an order has entered fulfillment or has shipped, we may be unable to change or cancel it.

If the order can no longer be canceled, any eligible return or refund will be handled according to the Nuvor Refund Policy.

12. International Orders, Customs & Duties

International shipments may be subject to customs inspections, import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Nuvor does not control customs processing times or government-imposed fees.

International delivery estimates may therefore vary.

13. Returns & Refunds

This Shipping Policy covers the shipment and delivery of orders.

Eligibility for product returns, exchanges, and refunds is governed by the Nuvor Refund Policy.

For complete return, exchange, and refund requirements, please review Nuvor’s Refund & Return Policy

14. Contact Us

If you have questions about shipping or need assistance with an order, please contact Nuvor Customer Support using the contact information listed on our website.

When contacting us about an existing order, please include:

  • Your order number
  • The email address used to place the order
  • A brief description of the shipping issue
  • Any relevant tracking information

This will help us review your request as quickly as possible.